Privacy Policy

This privacy policy has last been updated on 24^th may 2018.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will be used only in accordance with this privacy policy.

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR (General Data Protection Regulation), India Data Protection Law, are adhered to.

How we Collect your Details

We collect your information through Contact, Start a Project, Project Proposal, Project Quote Request, Domain Registration, Website Transfer, SEO Information, Website Assessment Forms Fill ups.

What we Collect

We may collect the following information:

Your name
Contact information including email address and phone number
Demographic information such as postcode
Other information relevant to enquiries made through our site
IP Address
Website URL
Company name

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping;
We may use the information to improve our services;
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, except for where we have legitimate interests in doing so, we may use your details to send you information related to our services/products through a mailing list system. This is done in accordance with the regulations named above.

Security and Retention of Data

We are committed to ensuring that your information is secure. For this purpose, we will not hold your personal data for any longer than is reasonable. Further, we have taken reasonable steps to protect your information against unauthorized access and against unlawful processing, accidental loss, damage and destruction. Nevertheless, any personal data submitted by you is at your own risk.

We will not transfer your personal details to any third party for the purpose of direct marketing without your permission. We use certain third-party service providers who may have access to your personal data so that they can provide services to us. When this occurs, we have a data protection compliant contract in place with these third parties.

Use of Cookies

This website uses cookies to better understand the users’ experience while visiting the website. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Measuring Website Usage (Google Analytics)

We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

the pages you visit
how long you spend on each page
how you got to the site
what you click on while you’re visiting the site
Your behaviour on website

We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies in accordance with Google’s privacy policy

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party antivirus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party antivirus software or similar applications.

External Website Links & Third Parties

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the appropriate privacy policy applicable to the relevant website being used.

Social Media Usage

While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Website Analytics & Target Advertisement

Netclues together with the third-party service providers like Google uses cookies that are tenaciously placed in your browser to collect data, which include but is not limited to the operating software you use, your web browser, your location and IP address. This gives you a unique user identity on our website and also helps us improve our services and offer you personalized website experience based on your past visits and preferences. The collected information of users will be stored with us for 2 Years and with Google till 14 months from your last session.

The personal data such as name, contact details, email, billing information, etc. is not collected through cookies. However, you can manage and block such use of cookies by simply changing the settings in your browser or by choosing third party tools like Ghostery, Skyblocker-software, Disconnect and others. However, if you do so, note that some parts of the Site may not function properly.

We use targeted advertisements, Advertising Reporting feature of Analytics. We also use Remarketing feature of Google Analytics tool as well as Adwords to optimize and display relevant advertising content based on the user’s activities on our website, other websites and search queries on internet. The advertisements are displayed on third-party websites as well as visible to you while browsing.

Netclues makes use of either Google's Interest-based advertising(Personalized Advertising), 3rd-party audience data.

Netclues connects tracking activity performed by Google Analytics and its Cookies with the AdWords advertising network.

If you would like to stop seeing such advertisements, you can opt-out using the Ads Preferences Manager.

You can also download the Google Analytics opt-out browser Add-on here.

Please note that you will continue seeing the generic ads.

Third Party Services

Netclues uses third party support which include HubSpot and iContact. Your personal information may be collected, maintained and used by these third parties as mentioned in their privacy policies.

The EU and the US Privacy Shield Framework

We comply with the EU and the US privacy shield principles and take full responsibility for the processing of personal data that we receive from our users, subjected to Privacy Shield Framework. The user has full right to access, delete or update his or her information shared with us and can simply do so, by writing an email for the same to our support team. In an unavoidable situation, we may be compelled to disclose personal data to comply lawful requests by public authorities.

Promotional Messages

If you don’t want to receive promotional materials from us, you can opt out at any time by sending an email to sales@netclues.in.

Transfers

We may buy or sell a company or a property. In case we sell a business, we may transfer some or all of your information as a part of the sale so that you continue to receive the service being provided to you or for any other business purposes.

Privacy Policy Changes

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.